Question 1

How long will it take to receive my order?

Accepted Answer

We strive to process and deliver all orders within 2-3 business days. Delivery times may vary depending on your location and shipping method selected during checkout.

You may check your order's progress using the tracking information provided in your shipping confirmation email.

Question 2

What is your Return Policy?

Accepted Answer

We want you to be completely satisfied with your purchase.

Should there be any reason you're not, please contact us within 14 days of receiving your order to request a return or exchange. We will do our best to make you adventure right.

Question 3

What payment methods do you accept?

Accepted Answer

In-store payment: We currently only accept Cash and PayLah/PayNow.
Online payment: We accept major credit cards using Stripe.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we do! There will be a flat fee calculated upon checkout, and we may message you again if there needs to be a top-up of the shipping cost.

Question 5

How can I contact Travelling Merchant?

Accepted Answer

Send us a message through our Socials (@travellingmerchant.shop), or email us at shop.travellingmerchant@gmail.com.

We also have a chat function on this website. We'll do our best to respond to your message within 1-2 business days.

Question 6

Do you offer wholesale pricing or collaborations?

Accepted Answer

Yes! We're always excited to explore potential partnerships and collaborations. If you are a fellow merchant, or a wandering artisan, drop us a note and let's start a quest together!

Question 7

Are your products officially licensed by Dungeons & Dragons, Magic: The Gathering, etc?

Accepted Answer

No, our products are not officially licensed by Wizards of the Coast. They are D&D and TTRPG-inspired.

We're fans of TTRPGs and strive to create and bring in high-quality products that capture the adventurous spirit of D&D, Magic: The Gathering, and other tabletop-roleplaying games.

Question 8

Are all your products handmade?

Accepted Answer

Not all of them. Items featuring our artist-collaboration designs and those explicitly marked as handmade are crafted in-house or by collaborating artists.

The rest of our products are carefully sourced from trusted suppliers.
While they may not be handmade or designed by us, every item is personally selected, quality-checked, and physically stocked by our team before making it to our shelves.

Frequently asked questions